Huffman Koos Living Room Furniture
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Page 4 Reviews 70 - 100
Laura of Bayside, New York, NY Verified Reviewer
Original review: April 15, 2016
I went to Huffman Koos on Feb 20, 2016 and spent many hours there purchasing 2 bedroom sets, a dining room set, and a leather couch for a total of $16,925.70. The salesperson was Fabian and there was a manager involved, I think his name was Tony. They kept telling me they were giving me a special price because I was purchasing so much but it turned out that they overcharged me $683.74 on the couch which I luckily caught before leaving the store.
The furniture in the store seemed very nice and is made in Italy but when it was delivered, the curio was damaged and so was the chest for one of the bedrooms; the parts to attach the mirror on one of the bedroom pieces is missing; the dining room table has missing parts for the extra leaves; and two of the dining room chairs had discoloring on the legs. We had a big argument to get them to take back the damaged pieces, they wanted to bring someone to "fix" them - why would I pay thousands of dollars for "fixed" furniture?
Finally they took back the damaged pieces and they came back weeks later with the same damaged curio and no bedroom chest. The only things that were replaced were the two dining room chairs. Again we had a big argument to take back the curio. They scratched my newly lacquered wooden floor and scuffed my walls because the furniture was not covered.
Today again they re-delivered the exact same damaged curio and they delivered another damaged bedroom chest. They told me the pieces for the bedroom mirror and the dining room table cannot be delivered until July. They refuse to call me back and I call every day, every hour of the day and am told no one is there to speak to me. I am going to deny the entire charge because without the entire set of furniture and with the lousy customer service, I don't want any of this furniture and I very much regret ever going to Huffman Koos.
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C. of Wantagh, NY Verified Reviewer
Original review: April 11, 2016
I'm writing this review because of the horrible experience that I am going through with the Huffman Koos Farmingdale, NY location. I have purchased 3 sofas for over $3,000 total and have only received 1 to date. I have been getting nothing but the runaround from customer service and sales. They've either hung up on me or they have not called me back or just haven't provided sufficient information and won't let me escalate to a manager. I went to the BBB and am still trying to get my sofas. My point is do not shop at this store. You will not get what you pay for. Or, in my case, not get anything yet.
Joe of Boonton Twsp, NJ Verified Reviewer
Original review: April 8, 2016
We recently purchased two rooms of furniture from the Rockaway store and dealt with Jeff and Frank. Both of these gentlemen need to learn customer service. They were very nice until they got our money. Then they didn't ever return a call. We purchased floor models and the leaves for the table are different widths so unusable. We requested new ones because the floor models were damaged and Jeff said no problem. Well once we paid it has been nothing but a problem. Our couch was damaged by the delivery men and not one person has returned a call. This company will never call you back and promise you the world before they get your money, stay away.
Francine of Stewart Manor, NY Verified Reviewer Verified Buyer
Original review: April 6, 2016
The mission was to purchase a Power Lift Recliner for our "Super Senior" Mom. Countless hours researching online and measuring; realizing we needed a "Wall Hugger" chair and a tufted-back was uncomfortable. We visited six stores in a two-week period without purchasing a chair. Mom was frustrated -- her current recliner had to go -- she needed a Power Lift ASAP. Why was it so difficult to find?
On Thursday, March 31, 2016, Mom, my sister and me decided to take a "field trip" to Route 110 and the many furniture stores on that strip. Mom stayed in the car with my sister; I went on reconnaissance in the Farmingdale, NY Huffman Koos store. There I met salesman Bill **. Yes he said, they have Power Lift Recliners. He took me to the far corner of the showroom to see the chairs (which makes no sense that the people who need the power chairs have to walk the furthest -- but that's a showroom layout issue for another review -- it's a concern in all stores). A text to my sister ("They have them and I like what I see") and Mom came in the store, ready to be disappointed again. She was not.
Mr. ** pointed out a chair to Mom and explained the features and the ease of the two-button remote as we took measurements. His knowledge of the mechanism, the chair's structure and the manufacturing process was not a "memorized script" -- Mr. ** genuinely knew what he was talking about and his mannerism indicated he believed in the product. When Mom tested the chair, he even took a banner that was on a display stand behind the chair and put it close to simulate "a wall" and how much space we would need when the chair was fully reclined.
We were concerned about two issues: Was the chair truly a "Wall Hugger" and did it have a battery backup; Mom also wanted sleeve covers. Mr. ** called the Sales Rep to verify "wall hugger" and "battery backup" were true and sleeve covers could be ordered for a nominal cost. He also advised us that a chair in the color and material as the floor model (which Mom liked -- it coordinated with her decor) would be coming in within three to four weeks, instead of a special order of approximately eight weeks. Mr. ** made the sale and Mom happily had a chair. As we completed the paperwork for the sale, Mr. ** explained every step in the post-sale process with delivery; seeing that Mom needed reassurance, he advised her that she could call him at any time with questions and concerns even after the chair was delivered.
From the moment I walked in the store, to when I exited with my family, Mr. ** was very patient, kind, obliging, informative and accommodating to Mom, my sister and me. He was a gentleman and a gentle man. I highly recommend Mr. Bill ** as a salesperson. His Customer Service skills are exemplary and he is the benchmark for what a salesperson should be. Today, Tuesday, April 5, 2016. Mr. ** called Mom. "The chair is in, when would she like to schedule delivery?" On Friday, April 8, 2016, the Power Lift Recliner is going to be delivered -- three weeks ahead of schedule (the chair sleeves will be mailed directly to my Mother in a few weeks). Mom is filled with anticipation of the comfortable tool that will make getting up significantly easier and less stressful on her body. Thank you Mr. ** and thank you Huffman Koos.
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Bob And Eva Marie of Bellmore, NY Verified Reviewer Verified Buyer
Original review: April 4, 2016
I rarely take the time to submit a review. In this case, Mr. Jules ** impressed me enough to take the time to submit one. I was particularly impressed with his manner and his knowledge when discussing the many options available for the eventual purchase that we made. Jules was very polite and portrayed a very pleasant atmosphere for my wife and I to make our selection. In addition to Jules, the options and selections available at the Farmingdale store were excellent. Thank you in advance. If we are as satisfied with our purchase as we were with process, you will have a customer for life and one that will always recommend your store in Farmingdale.
William of Matawan, NJ Verified Reviewer Verified Buyer
Original review: April 4, 2016
My wife and I were shopping in your Freehold NJ store yesterday 4/3/2016. We were comparing different china display cabinets. Our sales rep was Bill **. We felt he was very helpful with our purchase. I did not feel pressured or harassed by sales person, as what usually happens when we shop for furniture. Our overall experience was pretty good. There was a little wait at the counter for payment/deposit as there was an irate customer giving the staff a hard time. I also thought the staff handled the irate person very professionally. We will probably look to your store for our next purchase. Thank you.
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Rose of Amityville, NY Verified Reviewer
Original review: April 1, 2016
My husband and I purchased a custom leather sectional at Huffman Koos in January 2016. We spent several hours with a salesman and store manager going over the details of the couch and the leather. We paid half of the total amount with the remainder to be paid when delivered. Our delivery finally came on March 5th (Saturday). Over the weekend we smelled a very bad odor coming from the couch and also realized it was not the leather we had picked out. We tried for almost 2 weeks to get someone to come to our home to look at it. Finally an outside source contacted us and came on March 23rd. He explained that the couch was sprayed with a type of polyurethane chemical, to prevent scratching and wear and tear and asked us whether or not the salesman explained this to us. Under no circumstance did anyone explain this to us at the time of purchase. I would never have bought this sectional!!
I have a daughter that is recovering from a Stem Cell Transplant. Having this in my house could of compromised her. The odor was terrible. We have tried since then to have someone come and pick up the sectional and no one has contacted us. We explained to the technician that came that we did not want an exchange and we wanted a refund because we have no faith in Huffman Koos after selling us a piece of furniture that was sprayed with a chemical. I clearly have tried without any success at all to resolve this matter. We have had to move the sectional into the garage because of the odor and purchased another sectional from a different store. We contacted our bank and we are waiting to hear back from them. DO NOT PURCHASE ANY FURNITURE FROM HUFFMAN KOOS. We will gladly submit any documentation that you would find necessary.
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Anthony of Wantagh, NY Verified Reviewer Verified Buyer
Original review: April 1, 2016
Mr Bill ** was fantastic at explaining every detail but was extra professional and good to my Wife Jennifer. THE BEST part was he was so thorough, he gave his cell number which made everything so easy for us because we had various questions after we left the store. Very Professional and highly recommend him for anyone and WE will continue to buy from you because of him. Thank you for your time
Mike & Rose of Deer Park, NY Verified Reviewer Verified Buyer
Original review: March 31, 2016
We purchased a sofa at the Farmingdale Huffman Koos. What actually could have been a difficult and stressful situation was actually and surprisingly (especially in today's day and age of low customer service) handled so INCREDIBLY PROFESSIONAL and respectful that we are still talking about it to our friends and family. When our sofa arrived it was the wrong color because of an error made in a change of color somewhere along the line. Julio **, the Store Manager handled the issue and ensured that a new sofa would be ordered and delivered to us. He was apologetic, he was professional and he made the experience one where we left pleased that we had made our purchase at Huffman Koos. Mr. ** is an asset to your company and we highly recommend him and Huffman Koos!
Stephanie of Massapequa, NY Verified Reviewer Verified Buyer
Original review: March 24, 2016
I was hesitant to go to Huffman, thinking it would be too expensive. We went to Raymour & Flanigan's and Bob's first. Bob's Furniture was unacceptable for an older couples like us for the most part, it is inexpensive furniture. Raymour is a step up. We purchased our couch from them and had no problems. So upon return, we went thru the 50 or so pieces on display and found one we liked, but knew there was room for improvement. So what's to lose? Let's go to Huffman and see. WOW! What a difference in quality. Real wood, no fillers, dovetail drawer joints and a very good selection.
Our salesman name was Bill. Very professional, knowledgeable and not the least bit pushy. When we found a set we liked he bent over backwards to help us make the purchase, knowing we were spending 1/3 more than we originally budgeted, more so because added a couple of additional pieces to the set. We got an amazing bedroom set, and with a year free financing. Bill made us a very happy couple. Thank you Bill for everything.
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Desiree of Brooklyn, NY Verified Reviewer
Original review: March 24, 2016
I have been back and forth with this company for over a year. I purchased Natuzzi living room set and it was broken. I waited for over a month for the person who is supposed to start the process of getting the furniture replaced. Finally this woman did her job and confirmed that the new furniture would be delivered in July 2015. The delivery came in August 2015 and it was damaged. The delivery company called us downstairs to inspect it first and this is we saw the damaged furniture. Once again with back and forth. I'm told the next delivery would be in December 2015.
I received a call in January 2016 that the furniture will not be delivered because it is damaged and the warehouse will not send it out because of this. Now I go to the store and I'm given all kinds of excuses and eventually told that they will put a rush on it and have it delivered in March 2016 and if not I'll get a refund because of the inconvenience of how long it's taken. So as of today, I'm told not until May and if I cancel I must pay a restocking fee. I asked "why should I pay a restocking fee if the furniture is not even ready until May and what are you restocking and not to mention, I've waited over a year, you've sent damaged furniture to my home twice." The employees are not honest and they are rude. The original salesman was the nicest person at this location. I say all of this to say - DON'T BUY FURNITURE FROM HUFFMAMN KOOS - EVER. It's not worth it!!!
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Mathew of Plainview, NY Verified Reviewer Verified Buyer
Original review: March 23, 2016
Bill was very knowledgeable and is the reason we bought at Huffman Koos.
Malachy of Melville, NY Verified Reviewer Verified Buyer
Original review: March 19, 2016
The salesmen Bill ** was very helpful and was able to customize our living room. We got a sofa and love seat from one collection and an accent chair and pillows from another and a coffee table and end table from a third to make up our perfect living room. He worked out the delivery and pricing for us as well.
Amy of Hicksville, NY Verified Reviewer Verified Buyer
Original review: March 9, 2016
Bill has been the most kindest and professional. He helped us immensely when we picked out our bed a year ago, and now that we are moving he helped us protect the integrity of the mattress by helping us procure plastic coverings so the mattress does not get stained or ripped on the move. Thank you so much.
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Terry of Bellmore, NY Verified Reviewer
Original review: March 9, 2016
Our furniture was purchased 10/4/15 in the Farmingdale store. Huffman Koos promised 6-8 week delivery. Our furniture delivered 12-4-15, within the 8 weeks. Furniture delivered with the incorrect ottoman, which was refused. Spoke with the HK rep on delivery day, and they promised to do the paperwork to get correct ottoman. Lived with the furniture for a week and were not happy with it. Attempted to phone all numbers for store, never any answer or call back. Husband went in and spoke with store manager Frank, and we were told there was not much they could do for us, but if we went on 3 websites, and made positive reviews, they 'might' be able to exchange set, which I did, under duress. It felt like blackmail.
1-4-16 Husband went back into store. They would not exchange set, which was fine with us at that point, but they never ordered correct ottoman. Now, we realize springs were not properly attached in sofa, tried to phone again, still no answer. 3-7-16, still no ottoman, back into store, waited an hour for customer service, and was told ottoman would not be shipped until 3-28, and someone would call me regarding the sofa. Now, 5 months later, no ottoman, and a damaged sofa. Customer service has been nonexistent.
UPDATED ON 08/02/2016: As my struggle with Huffman Koos quickly approaches a year, I just want to shout out about how excited I am. Well, honestly, I just want to shout. Or scream. My saga continues: Lo and Behold, on July 20th, I was sent a text by Julio, the store manager in Farmingdale, to let me know my ottoman was in. Let's celebrate! (Wait! Hear the sound of screeching brakes?) My husband went to confirm that it was the correct one, which it was, and I authorized Bank of America Visa to reverse the credit for the ottoman, and pay Huffman Koos in full, which they immediately did. The credit was posted July 25th.
Julio informed me it would take a few days for them to see it, and referred me to Ted **, who checked once, and did not see the credit. (Have we entered the Stone Age here?) Now, neither Ted or Julio respond to my inquiries, and my ottoman is sitting in limbo, in the back of their store, waiting. Julio is probably sitting on it right now eating his Whopper on it, and wiping his hands on the side.
It is August 2, 9 days later, and guess what? STILL NO OTTOMAN! I would think, after all this store has put me through, they would deliver this ottoman to my home at no charge, with a team of white Arabian Chargers, pulling it in Cinderella's gold filigree carriage, with trained eagles singing an I'm sorry song. They should treat me to any frigging thing in the store I wanted, and give me a coupon for a massage and dinner at the finest restaurant on Long Island for all the frustration they have caused me. But still, they remain, clueless as ever. And I still have nothing to rest my weary feet on. Take my advice, do not step one foot in this store.
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Thomas of Bayville, NJ Verified Reviewer Verified Buyer
Original review: March 2, 2016
I am very pleased with my sales associate Diana **. I am looking forward to receiving my furniture soon. I have been told that the furniture should arrive by April 5th. If it arrives by that date I will be very happy.
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Lina of Forest Hills, NY Verified Reviewer
Original review: Feb. 16, 2016
If I could give zero stars, I would. My sales rep was Joe ** and a Russian man. They were both very nice when I was in the store purchasing my sofa. I was there for quite some time, went across the street to Macy's to compare, then came back and finally purchased a sectional sofa. This was on 9/20/15. I was told it would take 12-16 weeks for delivery (and that is the lead time on the contract I signed). They said they would try to get it in for December but it might be January due to the holidays. No problem.
The 16 weeks pass and I do not hear from them. Jan 13, I email Joe, leave a VM and have to call back every hour in order to get someone on the phone. I spoke to someone named Peter. He said they made a mistake and the lead time should actually be 16-20 weeks and that the sofa will be in warehouse on Feb 9, at that time someone will call to collect the rest of my balance and schedule delivery. I ask if they can do anything for me (e.g. shorten the lead time, take any $$ off the balance) and he says he will send an email to find out but he gets a lot of emails every day so he might not be able to follow up... what? I ask him to copy Joe on the email so someone can let me know what is going on. On Jan 15 I email Joe again to ask if there are any updates, no response.
Today is Feb 16. I still have not once been contacted by anyone from Huffman Koos. I called again today and spoke with Daidre (sp?). She said the furniture reached the port but has not yet been delivered to the warehouse. I let her know I will be away after next week until the middle of March, she said she would call me back to provide a delivery date. Since it is now over 20 weeks, I asked again if anything could be done for me. She offered a $100 gift certificate to the store but I declined because I would not like to do business with this store again. She said she would see if they could do anything else.
As of now, I have been provided with three different lead times, all of them have passed and I still do not have my furniture, not once has anyone followed up with me or returned any emails or VMs. The only way I have gotten in touch with someone is by constantly calling until someone answers and even then, all that happens is the delivery date keeps getting pushed further out. Not sure how to get my furniture at this point.
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Becky of Millstone Township, NJ Verified Reviewer Verified Buyer
Original review: Feb. 8, 2016
My husband and I visited your store on Friday, Feb 6th. We were greeted by Diane **. I found Diane to be very helpful. She patiently took us through the entire store to see all of the selections. It was helpful to me to have someone so knowledgeable... in both color/design as well as your products in the store. I will not hesitate to come in again when I need. Thanks, Diane!
Britt of Randolph, NJ Verified Reviewer
Original review: Feb. 5, 2016
This place is truly awful! I just went there yesterday to buy a full size bed for my 16 month old son. When I got the bed home I noticed it was too small for the bed. When you sat on bottom of the bed you literally fell in because it was too short for the frame. When I measured it, it showed that is was 73"L & 51"W where a true full is 75"L & 54"W. When I called to bring this to the attention, the manger Jeff ** (probably spelled wrong), he proceeded to yell at me saying I didn't know what I was talking about and that there was nothing he would do because it was on clearance. I was very respectful and never raised my voice as I continued to explain that this was false advertising and that someone could get hurt, I especially would not put my son who is not even two on the bed.
Jeff continued to be extremely rude to me and tell me that there was no way my infant son would get hurt. It nice to see that he is alright with putting a baby at risk of hurting themselves or worse dying. I was extremely surprised at how rude a manger could be to a customer when they are the ones that are at fault. I will be speaking to the better business bureau about this. This is not the way to conduct business or how to speak to customers.
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S. S. of Freehold, NJ Verified Reviewer
Resolution response: Feb. 2, 2016
As noted in the review this matter has been resolved but by means other then Huffman Koos.
Original review: Feb. 1, 2016
Let me start by saying if I can give Zero Stars I would. Furniture was purchased at the Freehold location. They took a deposit and we then paid it in FULL the day prior to delivery. The receipt noted the TIME, DAY and STOP # of delivery. Huffman Koos breached our contract by not delivering our furniture on the day and time frame it was to be delivered. No one notified us they would not be delivering it. After hours and hours of waiting we called only to find out the furniture was lost, not on the truck and they had no idea where it was. Huffman Koos did not want to work with us so at that time we Cancelled our contract although being told I cannot do that by Huffman Koos. Huffman Koos refused to reimburse our money so we obtained a FULL REFUND by means other than through Huffman Koos.
John of Newton, NJ Verified Reviewer Verified Buyer
Original review: Jan. 29, 2016
My wife and I were shopping for new den furniture on Saturday, January 9, 2016. We were shopping in so many different furniture stores that day. We had seen so much stock and heard about so many different "deals" that day that nothing short of confusion and frustration were beginning to set in. We decided to end our shopping extravaganza for the day at Huffman Koos on Route 46 in Rockaway, NJ. First let me say that we were greeted by one of your salesmen with a friendly smile and greeting. He opened the door, let us in and basically said "Come in and enjoy yourselves looking around." That set the tone right away for a relaxed look around for us. He didn't follow us around or ask a lot of questions like so many sales folks did to us that day. We were relaxed.
We spent about 30 minutes looking around before we asked that salesman, Jeff **, a whole host of questions. He answered everyone of our questions with an easy relaxing voice and with a true knowledge of all of the products like none of the other sales folks from any other store did. There was no rush or selling being done on his part. He sat with us like a friend and explained quality, workmanship, and product durability with real honesty. We bought a leather sofa, a leather love seat and a coffee table from Jeff that day. Our entire buying experience was wonderful because of his concern for our needs. We paid for the furniture and a delivery date was set up for a few days later as all the pieces were in stock.
I took off from work that day of the delivery. The delivery crew was wonderful on that snowy day that the furniture was delivered. Then we ran into a problem. The coffee table which was part of our order was not delivered, it was not on truck. I didn't know this until the delivery truck arrived. And after speaking with the delivery supervisor on the phone I learned that the coffee table was still at the store. I immediately called Jeff at the store and explained the terrible situation we were in. After about 10 minutes on the phone Jeff told me he would pack up the coffee table and bring it to my home within an hour! You can imagine how unbelievable this was to hear. Never have I ever experienced such dedication to me as a customer in making sure I was happy with my purchase.
He pulled into my driveway 1 hour later with the table wrapped and blanketed in his car. He brought it into my house, took off his shoes because of the snow, unwrapped it, put it together, polished it (his own polish) and took away all of the wrapping and packaging within 30 minutes!! We were and continue to be thrilled with our furniture. I can't begin to tell you how fortunate you are to have Jeff as part of your team. His efforts go beyond the "buying & selling" experience. He operates at a superior customer service level.
We are so happy we shopped at Huffman Koos that day. We are even happier to know that you employ people like Jeff. It's a real credit to what Huffman Koos stands for, and that is truly superior customer satisfaction. We are telling everyone we know about Jeff and what he did for us. Soon we will be ready to purchase living room furniture. We will be back to see Jeff.
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Renee of Port Jefferson, NY Verified Reviewer
Original review: Jan. 26, 2016
Lots of stuff to choose from. Very helpful workers. Overall great experience. Will be back for more furniture!
Ann Marie of Jersey City, NJ Verified Reviewer Verified Buyer
Original review: Jan. 19, 2016
Shopping for furniture is never easy but the quality furniture and excellent service our experience was effortless and fun. The sales associate Amir and store manager Ken at Huffman Koos in Paramus, NJ were friendly, informative and very patient. Also, Krystal went above and beyond to help us execute our purchase and even followed up on our delivery. We are very pleased with their service because they put our comfort and convenience as their first priority. Would definitely shop there again.
Lauren of Howell, NJ Verified Reviewer Verified Buyer
Original review: Jan. 14, 2016
Our experience at Huffman Koos was great. Diane was a huge help in assisting in our purchase of a beautiful couch. This is our second purchase at Huffman Koos for our new home and we couldn't be happier. Thanks again to everyone at the freehold location!
Chamberlain of Millstone, NJ Verified Reviewer
Original review: Jan. 12, 2016
As a first time customer of this store, I have had the worst experience. If I was reading or hearing about my experience with this store and my purchases I wouldn't have believed. I walked into the freehold, NJ store of Huffman Koos with my family in July by chance to see the furniture. We liked it and even though we intended visiting Raymour and Flanigan Furniture store next door we decided to purchase our furniture with Huffman Koos, which turned out to be quite a substantial order by any standard. That was the worst mistake of my life cause as we speak all the furniture haven't been delivered and it's over 5 months now. The outcome has been a nightmare. The store delivered less furniture than we ordered and paid for. The customer service can't even resolve the issue talk less of the store. It is despicable, unprofessional and ethically wrong for any business to treat a customer that way and be this inefficient.
I am weighing my options right now, which might include suing the store for such sloppy service to get a refund of my money plus seek damages for such prolonged agony of chasing them down to find my furniture. How inefficient can any store be to deliver a bed set without night stand or a dining table without legs, and a wine bar chairs without the actual bar yet no one in the store or customer service can trace the furniture or at least explain what happened and tell me when I will receive the undelivered furniture. If this company continues this way, won't be surprised if it goes out of business soon. Am still awaiting a resolution of this nasty experience, needless to say I will never shop there or ever recommend anyone to Huffman Koos stores.
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Victor of Marlboro, NJ Verified Reviewer
Original review: Jan. 10, 2016
We have purchased two Beatrice Vanity and mirror with bench by Michael Amini from Huffman Koos furniture in Freehold NJ store end of September 2015. My wife and my daughter always wanted to have this glamorous Jane Seymour European style vanity. Huffman Koos delivered Vanity with broken Mirror without light bulbs, without hardware attachments and wrong vanity bench. I wanted to cancel my order but couldn't. There is no option to return the furniture back for refund either. So we kept the vanity and wrong bench and we were promised to get the mirrors and bulbs and hardware next week. It's been four month since we trying to get two complete sets that we have paid in full. We called, went back to the store to talk to manager, call customer service many, many times, reach out to warehouse, delivery company and so on. But all their promises were lies and there are nobody responsible for anything.
I asked one of the delivery people today: "Why do you come without complete sets and wasting time & fuel on the truck?" The response was: "Because Huffman Koos pays for delivery (to trucking co.) anyway. The sets come to warehouse without hardware and it's not our responsibility to check it out, we take what they give us, we come to you and then report the problem." After calling HK customer service again and waiting another hour on the phone to get some answers, we go into to the same loop for the 5th or 7th time. We will get to the bottom of the problem, we will report to management and we will call you back or you call back on Monday blah, blah, blah. Nobody calls back. We still don't have our furniture.
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Joby of Morganville, NJ Verified Reviewer
Original review: Jan. 8, 2016
I bought a bedroom set a month back. It was delivered to me with the slats missing. I was told that they will bring the missing piece. I am still waiting for the piece. In the meantime I had to spend countless hours on the phone trying to get the customer support, each time I get the same answer - "They are calling the warehouse" and if I am lucky they will come back and say that the piece will be delivered to me 'next Tuesday'. They even showed up once with another wrong piece. I called them again and was told that 'Next Tuesday' is when I am going to get it. That day hasn't arrived yet and I am still sleeping on the floor. Latest update - I called them today and I was told that the order has been placed and it could take 10-12 weeks to get the missing piece. I have this unusable piece sitting in my bedroom for over a month while I sleep on the floor. Now I am told that I have to do this for another 4 months.
Jennifer of Brooklyn, NY Verified Reviewer
Original review: Jan. 2, 2016
We have visited the Farmingdale branch many times and each time, we are met with super helpful, non pushy sales people. Bernie is the absolute best and is always willing to do anything he can to make you comfortable before completing any sale. The store manager Julio was also very helpful and more concerned with our happiness than with making a sale. I highly recommend this store! We purchased a bedroom set, a dining room set and a fireplace and every piece is beautiful and the staff is the best!
Hilary of Plainview, NY Verified Reviewer Verified Buyer
Original review: Jan. 1, 2016
Purchased a sectional couch for my living room. Both Bernie and Julio's, the store manager were exceptional. They were very patient with me as I picked out the couch and fabric.
Ivette of Bronx, NY Verified Reviewer Verified Buyer
Original review: Dec. 29, 2015
Our saleslady was very nice and although she could not guarantee delivery by Thanksgiving she assured us we should have it by Christmas. As Christmas approached I contacted the store. They tell me delivery estimate was for Jan. 2016. I was very upset since I now had no furniture in living room. The store was not helpful at all. They had a Mr. Seth ** call to help me which He did not. I don't know why he is sales manager when he is useless to customers. Huffman Koos ruined my holidays. To date I still do now know when my furniture is suppose to be delivered. I'm considering a lawsuit but waiting a little longer to see if they make good on what they failed to do. Do not buy from this furniture store. THEY ARE VERY NICE WHEN SELLING BUT LIE ABOUT DELIVERY AND TREAT YOU LIKE CRAP WHEN YOU TRY TO REACH OUT TO THEM.
Huffman Koos Living Room Furniture
Source: https://www.consumeraffairs.com/furniture/huffman_koos.html?page=4
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